Account Security Contrary to what many people claim, no one has ever 'hacked into our site' and accessed user information, accounts or usernames. The ONLY means by which a user can have his/her account stolen by someone else is when that user inadvertently or intentionally gives out their account password. People like to say they have been hacked, as it makes them feel a little better than admitting they have fallen for a scam, or just simply given away their password to the first person that asked them for it. However, there are a number of things you can do to help keep your account secure. |
The only Neomails you will get from Neopets staff will be official warnings from theneopetsteam if you do anything wrong. We will NEVER ask for information via Neomail. If anyone asks you for their password, send us what they said as well as any information you have about them using this form. |
The Trading Post is the ONLY secure place to exchange items. If you are feeling generous, then use the Money Tree where there are many needy people looking for donations. |